FAQs

Is there a minimum age requirement for ticket sales?  
All attendees are required to purchase a full price. Sónar Athens is 12+ music festival and children from 12 to 17 should enter the festival with a legal guardian.

Will there be a Box Office at the Festival area which sells festival tickets?
Yes, ticket may be purchased from the Box Office on Site.

What happens if I purchase a ticket from an unofficial seller?
Only tickets sold by our official sales centers are valid.

I did not receive an email confirmation. What should I do?
You should contact third party ticketing service from which you purchased your ticket.

What should I do if I lose my ticket?
Contact third party ticketing service from which you purchased your ticket.

Can I exchange or cancel the ticket that I purchased?
Purchased tickets cannot be exchanged or refunded.

What time does Sónar start?
You may check the program schedule from our website and social media channels.

Is entrance to Sónar prohibited after a certain time?
Entry and re-entry to the venue is allowed until the end of the last program during the festival.

How can I apply to perform or send a demo to the Festival?
You may send your demos, videos, and promo-kits to mgtliveevents@gmail.com

Can I buy food?
There will be food stalls and bars/buffet serving food at various areas in the Festival.

Is there a cloakroom?
Cloakrooms will be available in the main Entrance of Gazi Hall.

Is there a Lost and Found booth? (Lost keys, cell phones, etc.)
Yes, Lost and Found will operate next to the check in office.

How can I find my lost property after the Festival has ended?
You may inquire about lost items by calling +302109636489.

Is there a First Aid station?
There will be a doctor and medical staff in Gazi Hall and Old Bus Station.

Can I enter the area with food and beverages?
Please refrain from bringing outside food or drinks into the area.

Are there designated smoking areas?
Smoking is allowed in designated areas.

Can I bring pets to the Festival area?
No pets are allowed in the area except for guide dogs.

Is there a disabled or special needs designated access to the area?
All entrances and areas are suitable for disabled access.